Refund
Policy.

Every campaign component has a delivery promise, and every promise has a refund behind it. Here is how they work.

1. Scope

This policy explains how cancellations and refunds work for Services sold by Otocracy Group OÜ (registry code 17554151). It supplements our Terms of Service — in particular sections 8 and 9, which state the two guarantees and the per-component refund triggers this policy implements. Statutory rights that apply to you as a consumer remain unaffected.

2. Component refunds — the promises with money behind them

Every campaign component carries its own delivery promise. When a promise is missed, the refund applies automatically to that component — you do not have to negotiate for it, only tell us. Delivery windows count from your completed intake form, and advertising windows from usable advertiser access, pausing while a required input or a platform review is outstanding (Terms, section 4).

• Network Push — delivered within 5 days; more than 7 days, your money back in full.
• Ads — live within 7 days of usable advertiser access, or the campaign fee is refunded.
• SoundCloud push — late past 7 days, that component is refunded.
• Creator posts — a creator who doesn’t post or misses their window is replaced or that placement refunded, before you have to ask.
• Beatport Chart Push — the contracted purchases are delivered in chart week and receipted, or your money back. Chart entry and position are not guaranteed and are not refund triggers.
• Beatport support push (inside larger packages) — delivered in release week, or that component is refunded.

Component refunds are calculated on the part of the fee attributable to that component; the rest of the campaign continues unless we agree otherwise with you.

3. Subscriptions and monthly programs

• You can cancel at any time, with effect from the end of the current billing period. Access and service continue until that date.
• Periods already started are not refunded pro rata, unless required by law.
• Membership pause: instead of cancelling, you can pause — unused days of the paid period are banked and credited when you resume. Banked days are never forfeited while the account exists.
• Label Partner: three-month minimum term. A month whose included campaign goes unnominated rolls over once; a second consecutive unnominated month lapses without refund or credit (Terms, section 7).
• If we materially fail to deliver a program’s agreed scope in a given month, contact us — we will remedy the shortfall or credit or refund the affected month.

4. Cancelling one-off campaign packages

• Before campaign launch: you may cancel and receive a refund of the package price, minus the value of work already performed (strategy, creative production, campaign setup) and supply already committed on your behalf.
• After campaign launch: the package is non-refundable except as provided by the component refunds in section 2 — if we miss a promise, that component’s refund applies regardless.
• Third-party ad spend billed to you directly by platforms such as Meta, Google, or TikTok is non-refundable once spent with the platform. It never passes through us.

5. EU 14-day right of withdrawal

If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for online purchases. Campaigns start quickly, so at checkout we ask for your express request that we begin performance within the withdrawal period, together with your acknowledgement that the right of withdrawal lapses once the service has been fully performed. If you withdraw after performance has begun but before completion, you pay for the part already performed, including supply already committed on your behalf. For digital content, the right lapses once performance has begun with your express consent and acknowledgement.

6. How to request a refund

Email office@otocracy.com from the address associated with your order, stating the order or invoice reference. We respond within 5 business days. Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank or card issuer. Where a component refund trigger in section 2 has fired, no justification is needed — reference the campaign and we process it.

7. Chargebacks

If something looks wrong on your statement, contact us first — most issues are resolved faster directly than through a card dispute. Every campaign produces a campaign file with receipts for the work performed; we reserve the right to contest chargebacks made for Services that were delivered as agreed, using that record.