The rules that apply when you use the ŌTOCRACY platform or order our music marketing services — including exactly what we guarantee, and what we honestly can’t.
These Terms of Service (the “Terms”) govern your use of the ŌTOCRACY website, platform, and marketing services (together, the “Services”), operated by Otocracy Group OÜ, registry code 17554151, registered office at Sepapaja tn 6, Lasnamäe linnaosa, 15551 Tallinn, Harju maakond, Estonia (“we”, “us”). By using the Services or ordering a campaign, you agree to these Terms. Our Refund & Cancellation Policy and Privacy Policy form part of these Terms.
We provide:
The scope, duration, and price of a Service are set out in the package description or written offer you accept at the time of ordering. The package descriptions published on this site at the time of your order form part of the contract for that order.
You must provide accurate information when creating an account or ordering Services, keep your credentials confidential, and be at least 18 years old (or the age of majority in your jurisdiction). You are responsible for activity under your account. We may suspend accounts used in breach of these Terms.
Roster accounts. If you hold a roster account as a label or artist manager, you confirm that you are authorised to order Services for the artists on your roster and to share their information with us. Where you pass us personal data of artists or their fans, the data processing terms apply. Purchases made from a roster account are booked to the artist you select at checkout.
Most campaigns begin with a short intake form (track, artwork, release information). Unless a package says otherwise, every delivery window is counted from the moment you complete the intake form, not from the moment of purchase. If you never complete intake, the campaign cannot start, and delivery promises do not run.
Advertising components additionally require usable access to your advertising account. Where a package promises “ads live within 7 days”, that window runs from the moment we have usable advertiser access — meaning access has been granted, the account can serve ads, and a working payment method is attached. The window is paused for any period in which the ad platform is reviewing the account or ads, the account is restricted or banned by the platform, or access or a payment method is missing on your side. We will tell you when a clock is paused and why.
Three separate streams, kept separate on purpose:
The price shown at checkout is the price you pay. Where VAT or other taxes apply, they are calculated and shown at checkout or on your invoice. Payment is collected through our payment providers (for example Stripe) or by bank transfer against invoice. One-off Services are payable in advance unless agreed otherwise in writing.
We guarantee exactly two things, because they are the two things we control. Nothing else on this site is a guarantee, whatever vocabulary a page uses.
Each campaign component carries its own delivery promise and its own refund trigger. Subject to section 4 (when the clock starts and when it pauses):
Component refunds are calculated on the fee attributable to that component. How to request a refund, and how cancellations work, is set out in the Refund & Cancellation Policy.
Marketing outcomes depend on factors outside anyone’s control — platform algorithms, audience response, competition in your genre. We therefore promise the work, the schedule, the receipts, and the refunds above — and never any number of streams, views, followers, sales, playlist placements, or chart positions. No package on this site forecasts a result, and results are always read from your own accounts, where you can verify them. All campaigns target real listeners; we never use bots or artificial plays.
Where a package includes ad creatives, they appear in your dashboard before launch, and you have 24 hours to veto or request a swap from the moment they are shown to you. Silence means “run it” — that is what keeps campaigns on schedule. Once a creative is live, the veto no longer applies; tell us and we will pull it manually as quickly as we can.
Every campaign we run uses real listeners on your own accounts — distributor-safe by design. If a campaign we ran is nonetheless flagged by your distributor or a streaming service, we hand you the complete evidence pack for that campaign (receipts, ad records, delivery logs) and assist you with the appeal. This commitment covers activity that traces to our work; it does not cover promotion you or third parties ran outside our campaigns, and it is a commitment of assistance and evidence, not an acceptance of liability for a platform’s decision.
You confirm that you hold, or have cleared, all rights in the music, artwork, footage, and other materials you provide for a campaign, and that our use of those materials to perform the Services does not infringe third-party rights. You grant us a non-exclusive licence to use the materials solely to deliver the Services.
You must not use the Services for unlawful content, misleading promotion, or activity that violates the rules of the ad platforms and streaming services we work with. Where a campaign needs something from you — intake, advertiser access, an approval — we will chase you for it, but we cannot deliver around it: windows pause per section 4 while a required input is missing.
If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for online purchases. Because campaigns start quickly, at checkout we ask for your express request that we begin performance within the withdrawal period, and your acknowledgement that the right of withdrawal lapses once the service has been fully performed. If you withdraw after performance has begun but before completion, you pay for the part already performed, including supply already committed on your behalf. Details are in the Refund & Cancellation Policy.
The Services, including our software, site content, and campaign methodologies, remain our property or that of our licensors. Ad creatives produced for you as part of a paid campaign may be used by you for your own promotion once the campaign is paid in full.
Campaign files and reports are yours to keep and share. Roster accounts additionally receive artist-named report copies, and Label Desk and Partner accounts receive white-label reports carrying their own branding; you may forward these as your own. Non-removable factual disclosures inside a report (for example that campaigns used real listeners and ran ad budgets at cost) describe how the work was done and must not be altered.
To the extent permitted by law, our total liability arising out of or in connection with the Services is limited to the fees you paid us for the Service giving rise to the claim during the 12 months preceding the event. We are not liable for indirect loss, loss of profit, or loss of data, nor for decisions taken by ad platforms, streaming services, stores, or distributors about your accounts or content. Nothing in these Terms limits liability for intent or gross negligence, or any liability that cannot be limited under applicable law.
You may stop using the Services and cancel subscriptions at any time. We may suspend or terminate the Services for material breach of these Terms, unlawful use, or non-payment, with notice where reasonably possible. Clauses that by their nature survive termination (including fees owed, intellectual property, and liability) remain in force.
These Terms are governed by the laws of the Republic of Estonia. Disputes are resolved by Harju County Court, Estonia, unless mandatory consumer law gives you the right to another venue. If you are a consumer in the EU, you may also use the European Commission’s online dispute resolution platform.
We may update these Terms from time to time; the version published on this page applies to new orders from its publication date, and the version in force at the time of your order applies to that order. Material changes to running subscriptions are announced in advance. Questions about these Terms: office@otocracy.com.